Terms and Conditions
Returns and refunds
Albury Florist Centre goes to great lengths to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occasions this product may not meet expectations.
Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.alburyflorist.com.au, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.
You can generally expect your flowers to last from 7 days provided they are cared for correctly.
4 key steps that will help your flowers to last as long as possible are as follows:
1. Ensure the vase that is used is clean and filled with fresh water
2. Always keep an eye on the water levels and change the water completely every two days
3. Keep the flowers out of direct sunlight
4. Keep the flowers away from drafts and air-conditioning
If you feel the flowers have not lasted for at least five days let us know within this time by calling us on (02) 6025 8189.
Please note that we may firstly request a photo of the flowers and can only replace them if we are able to pick up the old flowers at the same time as we deliver the replacements.
Should you have any questions regarding the care of your flowers, please contact our store on (02) 6025 8189.
Cancellations
Orders cancelled outside of 48 hours of the requested delivery time will incur a 50% administration charge. We do not offer refunds on orders cancelled within 48 hours of the delivery date. Refunds can only be made back to the credit card that was used for the original purchase.
Re-Delivery
By using our delivery service, you agree to let our drivers use their best professional judgment as to whether or not the flowers can be safely left at the delivery address should no one be there to receive them. We can hold no liability for the flowers from this point on.
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (e.g. You have provided us with an incorrect address or no one is home during your selected delivery time and there is no safe place to leave the order) a re-delivery fee will apply relevant to the delivery area. You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from our store. If Albury Florist Centre is in any way responsible for the re-delivery, this redelivery fee will not apply.
In the rare event that there has been an issue with delivering your order and we have been unable to reach you first, we reserve the right to call the recipient. At all times, your details will be kept confidential.
If a security person or concierge is obligated to receive the flowers on the recipient’s behalf, we cannot accept responsibility for the flowers from this point on.
Same Day Deliveries
Orders are available for same day delivery between Monday-Friday (excluding Public Holidays) provided they are placed no later than 11am on the same day.
Any orders placed after 11am between Monday-Friday may be delivered on the following business day.
Saturday Deliveries
Orders for delivery on a Saturday must be placed no later than 12pm on the preceding Friday.
By using our service on a Saturday you accept the flowers can be left without signature at the recipients address or with the nearest neighbour should the property be inaccessible or be an unsafe location to leave the flowers.
Sundays and Public Holidays
Please note that we do not deliver on Sunday or Public Holidays, with the exception of Mother’s Day and Valentine’s Day (in the event it falls on a Sunday).